Terms & Conditions

Welcome to www.thelombardy.house (the “Website”), operated by KactiKarma Lombardy, LLC, doing business as The Lombardy House (the “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of the Website and any associated short-term rental services (collectively, the “Services”).

By accessing the Website or booking a stay with us, you agree to comply with these Terms. If you do not agree, do not use the Website or make a reservation.

Defined Terms

The following terminology applies throughout these Terms, our Privacy Policy, and any other agreements or policies:

  • “Guest,” “you,” or “your” refers to any person who accesses the Website or reserves a stay with the Company.
  • “Company,” “we,” “us,” or “our” refers to KactiKarma Lombardy, LLC, doing business as The Lombardy House.
  • “Parties” refers collectively to both the Guest and the Company.

All terminology includes singular and plural, capitalized forms, and all gender expressions interchangeably.

1. Property Overview

The Lombardy House operates a duplex located in Charlotte, North Carolina. Each unit is fully furnished and available for short-term rental. Specific amenities are described in your reservation confirmation.

2. Booking & Payment

  • Full payment is required to confirm your reservation.
  • Taxes, cleaning fees, and a refundable security deposit apply.
  • The Company reserves the right to pass through third-party payment processing fees (e.g., Stripe or similar platforms), which may include a percentage and/or fixed charge per transaction. These fees, if applicable, will be clearly itemized and may be non-refundable.

3. Check-In & Check-Out

  • Check-in: 4:00 PM
  • Check-out: 10:00 AM

4. House Rules

Guests must follow the house rules below. Violation may result in immediate eviction and forfeiture of any payments made:

  • No pets allowed
  • No smoking inside the property
  • No parties, events, or unauthorized guests
  • Quiet hours: 10:00 PM to 8:00 AM
  • Maximum occupancy must match the reservation
  • No walking or parking on the lawn
  • No tampering with Wi-Fi, smart locks, smoke/CO detectors, or security cameras
  • No open flames, candles, or fireworks
  • No damage to walls (e.g., no nails, screws, or adhesives)
  • No subletting or third-party listings
  • No commercial use, photography, or filming without prior written consent

5. Guest Responsibilities at Check-Out

  • Before departing, Guests must:
  • Remove all food and beverages from the refrigerator, pantry, and freezer
  • Remove all personal items, clothing, and laundry from closets, drawers, washer, and dryer
  • Bag and dispose of all trash in outdoor bins
  • On Tuesday evening, place trash and recycling bins at the curb; bring them back in on Wednesday morning
  • Leave the unit in clean and orderly condition to avoid additional cleaning charges

6. Digital Access & Security

  • A private access code will be provided for entry.
  • Sharing access codes with anyone not listed on the reservation is strictly prohibited.
  • Tampering with smart home or security systems may result in immediate eviction.

7. Parking Disclaimer

  • Driveway parking and street parking are available. Street parking is at your own risk.
  • The Company is not responsible for citations, towing, or vehicle damage.
  • Guests must comply with all local parking laws and signage.

8. User Content

The Website may include areas where users can post comments or content. We do not pre-screen content.

  • Posted content reflects the views of the user, not the Company.
  • We reserve the right to remove unlawful or inappropriate material at any time.

By posting content, you warrant:

  • You have the legal right to post it
  • It does not infringe on intellectual property or privacy rights
  • It is not defamatory, offensive, or unlawful
  • It is not used for advertising or solicitation

By posting, you grant the Company a non-exclusive license to use, reproduce, and edit your content.

9. Intellectual Property

Unless otherwise noted, all materials on the Website are the intellectual property of KactiKarma Lombardy, LLC or its licensors. All rights are reserved.

You may access the Website for personal, non-commercial use only. You may not:

  • Republish, reproduce, or redistribute Website content
  • Sell, rent, or sublicense any Website materials
  • Reproduce or copy Website design or branding without written permission

10. Linking to Our Website

The following organizations may link to our Website without prior written approval:

  • Government agencies
  • Search engines
  • News organizations
  • Online directories and accredited businesses

Other organizations may request permission by contacting us.

All links must:

  • Not be misleading or deceptive
  • Not falsely imply endorsement
  • Be contextually appropriate

We reserve the right to request link removal at any time.

11. Framing & Branding

You may not create frames around our Website or replicate its appearance without express written permission. Use of our name, logo, or other branding requires a trademark license.

12. Privacy Policy & SMS Communications

Please review our Privacy Policy to understand how we collect, use, and protect your information.

By submitting your phone number on the Website, you consent to receive SMS messages from us. These may include booking updates, offers, or alerts. Message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP. For assistance, reply HELP.

13. Limitation of Liability

Use of the Website and property is at your own risk. The Company is not liable for:

  • Injury, illness, theft, or loss
  • Internet outages, utility failures, or weather disruptions
  • Parking violations or vehicle damage

Nothing in this section limits our liability for death, personal injury, or fraud where such limitation is not permitted by law. Our maximum liability is limited to the amount paid for your booking.

14. Dispute Resolution

Disputes will be resolved in the following order:

  1. Informal negotiation
  2. Mediation
  3. Binding arbitration in North Carolina in accordance with AAA rules

We reserve the right to seek court action for eviction, injunctive relief, or unpaid balances.

15. Changes to These Terms

These Terms may be updated from time to time. Continued use of the Website or Services indicates acceptance of the latest version.

16. Contact Us

If you have questions, please see the "Contact Us" page on this Website.

17. Accessibility Statement

The Lombardy House consists of two-level duplex units. Each unit has bedrooms and bathrooms located on the second floor. As such, all guests must be able to walk up and down a flight of stairs in order to sleep and/or access restrooms during their stay. Unfortunately, the units are not wheelchair accessible and may not be suitable for guests with mobility limitations.

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Terminology

The following terminology applies to these Terms and Conditions, Privacy Policy, and all Agreements: “Guest,” “Customer,” “Guest,” “You,” or “Your” refers to you, the person accessing this Website and accepting the Company’s terms and conditions. “Ourselves,” “We,” “Our,” “Us,” or the "Company" refers to the Company. “Party,” “Parties,” or “Us,” refers to both the Guest and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of assisting the Guest in the most appropriate manner for the express purpose of meeting the Guest’s needs in accordance with and subject to applicable law. The use of any of the above terminology or other words in the singular, plural, capitalized, and/or gendered forms are taken as interchangeable and refer to the same.

1. Property Overview

The Lombardy House operates a duplex in Charlotte, NC 28203. Each unit is available for short-term rental and comes fully furnished. Specific amenities for each unit are outlined in your reservation confirmation.

2. Booking & Payment

- Full payment is required to confirm your booking.

- Taxes, cleaning fees, and a refundable security deposit apply.

3. Check-In & Check-Out

- Check-in: 4:00 PM

- Check-out: 10:00 AM

4. House Rules

Guests must comply with the following rules. Violation may result in immediate eviction and forfeiture of payment:

- No pets allowed

- No smoking inside the property

- No parties, events, or unauthorized guests

- Quiet hours: 10:00 PM to 8:00 AM

- Maximum occupancy must match your reservation

- No walking or parking on the lawn

- No tampering with Wi-Fi, smart locks, smoke/CO detectors, or cameras

- No open flames, candles, or fireworks

- No damage to walls (e.g., nails, screws, adhesives)

- No subletting or listing on other platforms

- No commercial use, photography, or filming without prior written consent

5. Guest Responsibilities at Check-Out

Before departure, guests must:

- Remove all food and beverages from refrigerator, pantry, and freezer

- Remove all laundry, clothing, and personal items from closets, drawers, washer, and dryer

- Bag and dispose of all trash in outdoor bins

- Return trash and recycling bins to the curb Tuesday evening, and bring them back in Wednesday morning

- Leave the unit in clean, orderly condition to avoid extra cleaning charges

6. Digital Access & Security

- Guests will receive a private access code to their unit.

- Sharing access codes with non-guests is strictly prohibited.

- Tampering with smart home or security systems may result in eviction.

7. Parking Disclaimer

- Street parking is at your own risk.

We are not responsible for tickets, towing, or damage to vehicles parked on public streets. Guests must follow all local parking regulations.

10. Intellectual Property & Use of Website

Unless otherwise stated, KactiKarma Lombardy, LLC d/b/a The Lombardy House, www.thelombardy.house and/or its licensors own the intellectual property rights for all material on this Website. All rights are reserved. You may access material on this website for your personal use, subject to the following restrictions:

You must not:

- Republish or redistribute material from www.thelombardy.house

- Sell, rent, or sub-license material from www.thelombardy.house

- Reproduce, duplicate, or copy content from www.thelombardy.house

9. User Comments & Content

Parts of the Website may allow users to post comments or content. We do not filter or review content prior to posting. Comments represent the opinions of the user and not the views of The Lombardy House. We reserve the right to remove inappropriate or unlawful comments.

By posting content, you warrant that:

- You have the right to post the content

- It does not violate any intellectual property or privacy rights

- It is not defamatory, offensive, or unlawful

- It will not be used for advertising or commercial solicitation

You grant The Lombardy House a non-exclusive license to use, reproduce, and edit any comments or content you submit.

10. Linking to Our Website

The following organizations may link to our Website without prior written approval:

Government agencies

Search engines

News organizations

Online directories and certain accredited businesses

Other organizations may request linking permission. All links must:

Not be misleading or deceptive

Not falsely imply endorsement

Be appropriate within the linking party’s content

We reserve the right to request link removal at any time.

11. Frames & Branding

You may not create frames or reproduce the look of our Website without express written permission. Use of our logos or design elements is prohibited without a trademark license.

12. Privacy Policy & SMS Communications

Please review our Privacy Policy (www.thelombardy.house/privacy) to understand how your information is used and protected. By providing your phone number and submitting your data on any form on this Website, you consent to receive text messages (SMS) from The Lombardy House at the number provided. These messages may include service updates, offers, and other information. Consent is not a condition of any purchase. SMS message and data rates may apply. Message frequency may vary. You may opt out at any time by replying STOP, or get help by replying HELP. View our Privacy Policy for more details.

13. Limitation of Liability

Use of our Website and property is at your own risk. We are not liable for:

- Injury, illness, theft, or loss

- Service outages or inclement weather

- Parking-related issues

Nothing in this section limits liability for death, personal injury, or fraud where such limitations are not permitted by law. Our total liability shall not exceed the amount paid for your booking.

14. Dispute Resolution

Disputes will be resolved in the following order:

1. Informal negotiation

2. Mediation

3. Binding arbitration in North Carolina (per AAA rules)

The Company reserves the right to unilaterally seek court intervention for eviction, injunctive relief, or unpaid balances.

15. Updates to These Terms

We may revise these Terms at any time. Continued use of the Website or booking services indicates acceptance of the updated Terms.

16. Contact

Questions? Contact us at:

📧 contact@thelombardy.house

📞 704-266-3715

🌐 www.thelombardy.house